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Zales Jewelers, located in Dadeland Mall at 7535 N Kendall Dr., Ste. 1820A, Miami, FL 33156-7872, serves the Miami-Dade County area. The store is known for its extensive selection of fine jewelry, particularly in creating engagement rings. With a variety of styles and an emphasis on customer service, Zales is a popular choice for couples seeking special pieces for their milestones.
The store operates under the phone number (305) 667-4689 and offers the following hours:
| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
Reviews for Zales reflect a mix of positive and negative experiences from customers. Positive remarks often highlight the friendly and knowledgeable staff, like Fina and Yvonne, who are praised for their exceptional customer service and assistance in selecting rings. However, some negative feedback mentions issues with service consistency and dissatisfaction with prices or product quality.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 55%
Neutral sentiment: 25%
Negative sentiment: 20%
Best Review:
A customer commended the Dadeland Mall location for its excellent experience while selecting an engagement ring, particularly noting the helpfulness of sales staff like Sharon and the overall welcoming atmosphere.
Worst Review:
Another customer expressed frustration over a failed order for a wedding ring due to a significant delay, which left them without a ring for their wedding day, criticizing the store management for their lack of accountability.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 415
Store Phone Number: (305) 667-4689
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