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Kay Jewelers at The Falls provides exceptional services primarily focused on engagement ring creation. Situated in Miami-Dade County, this prominent jewelry store offers a range of fine jewelry, including wedding and engagement rings, necklaces, and custom orders. The store operates with a commitment to quality and customer satisfaction, with many reviews highlighting the attentive and knowledgeable staff.
Located at 8888 SW 136th St, Ste. 372, Miami, FL 33176-5883, customers can reach them at (305) 251-5220. The store's hours are as follows:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
Overall Sentiment from Online Customer Reviews:
The store has a notable presence with 120 reviews, revealing a highly positive response atmosphere. Approximately 85% of reviews express positive sentiments, while 10% remain neutral, and 5% reflect negative experiences.
Best Review: A customer named Ligia praised the staff for their knowledgeable and patient service, particularly highlighting the assistance received while getting her wedding ring fixed.
Worst Review: A negative sentiment was shared by Alejandro, who expressed disappointment in an experience with a staff member’s attitude, resulting in a decision to avoid the store in the future.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 120
Store Phone Number: (305) 251-5220
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