Brilliant Earth - Atlanta showroom entryway, Atlanta GA
Brilliant Earth is an esteemed jewelry store located at 691 14th St. NW Ste A, Atlanta, GA 30318, operating daily from 10:00 AM to 7:00 PM. Known for its exceptional service in engagement ring creation and other fine jewelry, the store offers a personalized experience to those seeking ethically sourced diamonds and unique custom designs.
The staff at Brilliant Earth is frequently praised for their professionalism, knowledge, and customer service. Specialists like Kimberly and Maia have particularly stood out in online reviews, helping customers navigate their options with genuine care and expertise. There are numerous accounts of shoppers enjoying the helpful and welcoming atmosphere coupled with a wide selection of rings available for customization.
However, a few negative reviews highlight issues such as delays in shipping, difficulty in obtaining timely support, and customer service challenges regarding sizing errors and warranty disputes. Customers reported dissatisfaction with the handling of their orders, which occasionally detracted from their overall experience.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
**Best Review:**
Garrett shared a positive experience expressing how the staff was incredibly welcoming and not pushy, emphasizing their extensive selection and personalized guidance during the ring selection process.
**Worst Review:**
Jazmine expressed disappointment in the customer service, stating that there were delays in receiving the promised ring and that the associate did not handle her fiancé’s ring size correctly, causing frustration during a significant moment in their lives.
| Opening Hours |
|--------------------|
| Monday - Sunday: 10:00 AM - 7:00 PM |
Staff members noted in reviews: Kimberly, Maia.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
