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Zales Jewelers, located at 4400 Ashford Dunwoody Rd, Suite 2500, Dunwoody, GA 30346, operates in Dekalb County and is renowned for its extensive engagement ring creation services. The store provides a welcoming atmosphere and personalized attention, with knowledgeable staff ready to assist customers in selecting the perfect ring for their special occasion. Zales offers various services, including custom jewelry creation, repair services, jewelry cleaning, and inspections, ensuring that every piece remains in excellent condition.
With a total of 99 reviews, customers generally express a positive sentiment towards their experiences. Despite some negative feedback regarding customer service inconsistencies, many praise the exceptional service received from staff, particularly around their expertise in engagement ring selection and customization.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Store Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
Staff Members Mentioned:
- Ash (Store Manager)
- Anthony
- Alaina
Best Review:
Tyana praised Anthony for his professionalism and kindness during the engagement ring selection process, highlighting his expertise and exceptional service.
Worst Review:
A customer named Kayla expressed dissatisfaction with the store's service when she was charged twice and received unhelpful responses from management.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 99
Store Phone Number: (770) 393-2481
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