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Royal Design Fine Jewelry, located at 250 Spring St NW Ste 6-E 109A, Atlanta, GA 30303, is a premier destination for custom engagement rings and fine jewelry in Fulton County. Known for their exceptional customer service, the store is family-owned and has been operational since 1981. Sherry, the owner and head designer, has built a solid reputation by offering high-quality, competitively priced jewelry pieces, including a wide selection of diamonds and unique custom designs.
The store is committed to providing a personalized shopping experience, with staff who are knowledgeable and attentive to the needs of customers. They are especially noted for their custom engagement ring services, employing a process that allows clients to collaborate closely in the design, ensuring a unique and meaningful final product. Many customers appreciate the approachable atmosphere and the genuine care shown by the team, making the experience feel special and personal.
However, some reviews highlight a few negative experiences, primarily revolving around customer service misunderstandings and return policies.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
Customer reviews reflect a largely positive sentiment, indicating satisfaction with the quality of products and the service provided, despite some isolated customer service complaints.
Best Review:
Tara noted the impressive selection and the patience of the staff, highlighting how they consistently help customers find the perfect pieces of jewelry, encouraging recommendations to loved ones.
Worst Review:
Dennis expressed dissatisfaction with the service, mentioning that his experience felt dismissive when he was advised to visit a different location for what he was looking for.
Opening Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
Staff Members:
- Sherry
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 30
Store Phone Number: (404) 659-9033
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