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Zales Jewelers, located in Cumberland Mall, Atlanta, GA, is a prominent destination for engagement ring creation and personalized jewelry services. At 2860 Cumberland Mall SE, Ste. 1376, Atlanta, GA 30339-5120, customers can expect a wide selection of diamond and precious jewelry, along with customizations to bring their dream rings to life. The store is known for its excellent customer service, with staff members like Sharon, the store manager, and associates like David and Dorian being frequently praised for their professionalism and expertise.
Operating in Cobb County, Zales offers various services including in-store ordering, custom jewelry creations, repair services, cleaning, inspection, and trade-in options. Customers have noted that the staff is attentive, providing a welcoming atmosphere while guiding them through their choices.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
A total of 171 reviews provided insight into the store's reputation. Many customers shared positive experiences regarding the attentive service and knowledgeable staff, particularly highlighting the assistance they received while selecting their engagement rings. However, some negative feedback was noted, primarily focusing on individual experiences that lacked timeliness or adequate support.
Best Review:
Aisha praised the staff for their extensive knowledge and patience while assisting her and her fiancé in selecting an engagement ring, commending the service provided by both David and Sharon.
Worst Review:
Claire expressed frustration over a lack of professionalism during her scheduled appointment, describing her experience as chaotic and unhelpful, particularly criticizing the assistant manager for not being prepared or accommodating.
| Opening Hours |
|-----------------------|
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM|
| Sunday: 12:00 PM - 6:00 PM |
| Monday: 11:00 AM - 8:00 PM |
| Tuesday: 11:00 AM - 8:00 PM |
| Wednesday: 11:00 AM - 8:00 PM|
| Thursday: 11:00 AM - 8:00 PM |
Staff Members Mentioned:
- Sharon (Store Manager)
- David (Associate)
- Dorian (Associate)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 171
Store Phone Number: (678) 305-7335
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