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Kay Jewelers at Cumberland Mall in Atlanta, GA, offers a comprehensive selection of engagement ring creation services. Located at 2860 Cumberland Mall SE, Suite 1150, Atlanta, GA 30339-5120, and reachable at (770) 435-7537, this jewelry store is known for its commitment to customer satisfaction and a wide array of high-quality jewelry options.
The store features skilled staff members who guide customers through the engraving process, helping to craft the perfect engagement ring. They also provide services such as custom orders, jewelry repairs, and diamond upgrades. Staff members like Mandi Mitchell, the store manager, have garnered recognition for their exceptional service, creating a welcoming environment for prospective buyers.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 15%
Negative: 35%
Reviews indicate a mix of satisfaction and dissatisfaction among customers. Many have praised the knowledgeable staff and their ability to assist in selection and customization. However, numerous customers have voiced concerns regarding communication issues and inconsistent service quality.
Best Review: One customer praised Mandi for her exceptional patience and helpfulness while searching for wedding bands, highlighting the thorough assistance provided throughout the decision-making process.
Worst Review: A customer expressed significant frustration over poor service, stating that staff were unhelpful and made the experience more challenging than enjoyable, ultimately criticizing the lack of follow-through on requests.
Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Staff Members Mentioned:
- Mandi Mitchell
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 57.5%
Total Customer Feedback Reviewed: 181
Store Phone Number: (770) 435-7537
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