SHOP ENGAGEMENT RINGS WITH JEWELER AI
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Helzberg Diamonds, located in Cumberland Mall at 2860 Cumberland Mall SE, Suite 1204, Atlanta, GA 30339, offers an extensive array of services, particularly excelling in engagement ring creation. With a reputation built over 100 years, their expert staff assists customers in designing custom engagement rings. Services include ring sizing, repairs, and personalized consultations to ensure each customer finds the perfect piece. Customers appreciate the knowledgeable and attentive staff, with compliments often directed towards associates like Nikita, San, and Alec for their exceptional service.
However, some customers have cited issues with order processing and delayed responses, indicating inconsistencies in service quality.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%
### Opening Hours
| Day | Hours |
|-----------|-----------------------|
| Monday | 11:00 AM - 08:00 PM |
| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 12:00 PM - 06:00 PM |
Staff members mentioned include Nikita, San, and Alec.
### Best Review:
A customer praised the store’s skilled staff for their helpfulness during the engagement ring selection process, highlighting the professionalism and kindness exhibited.
### Worst Review:
One review revealed dissatisfaction regarding order cancellations and slow customer service responses, leading to frustration for the customer.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 276
Store Phone Number: 7704346539
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