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Burks Jewelers, located at 1181 McPherson Ave SE Ste A, Atlanta, GA, is a renowned establishment specializing in engagement ring creation and a variety of jewelry repair services. With an impressive rating of 4.7 from over 259 reviews, this family-owned jewelry store offers a warm and accommodating atmosphere, often praised for its exceptional customer service. Douglas Burks, the business owner, and his team are dedicated to meeting the unique needs of each client, making them a top choice for custom jewelry design.
The jeweler provides a wide range of services, including jewelry cleaning, restoration, and resizing, along with expertise in watch repairs. Their reputation particularly shines in engagement ring creation, where customers appreciate the quality craftsmanship and attention to detail.
Reviews reflected a blend of positive experiences alongside a few negative accounts. Many customers commend the friendly service and quick turnaround times on repairs, noting that the jeweler offers fair pricing and quality work. However, a minority of reviews express concerns over lost items and perceived dishonesty, indicating that there have been negative interactions as well.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 80%
Neutral sentiment: 10%
Negative sentiment: 10%
**Opening Hours:**
- Monday: 11:00 AM - 6:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: Closed
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 6:00 PM
- Sunday: Closed
**Staff:**
Douglas Burks
Best Review:
A customer described Burks Jewelers as exceptional, highlighting the accommodating nature of Douglas Burks, who managed to resize an engagement ring promptly while ensuring it was polished to perfection.
Worst Review:
Another reviewer raised concerns about their experience, alleging that their watch was mixed up, and they faced unprofessional behavior when trying to resolve the issue with the wrong item.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 259
Store Phone Number: 4046226090
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