Pickens Jewelers, located at 480 E Paces Ferry Road NE, Atlanta, GA 30305, operates in Fulton County and specializes in creating custom engagement rings alongside a full range of jewelry services. This family-owned establishment has been serving the Buckhead community since 1946, providing exceptional customer service and integrity that clients appreciate. The staff is known for their knowledgeable and friendly approach, embodying a personalized touch throughout the engagement ring creation process. Customers have highlighted the skilled craftsmanship in both creating unique pieces and performing repairs, often mentioning the impressive turnaround times for services.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Most reviews convey satisfaction with the quality of the jewelry and the attentive service received, although there are some isolated mentions of communication issues.
Best Review: Courtney commended Pickens Jewelers for their outstanding customer service and quick turnaround when replacing watch batteries and repairing rings, noting the pleasant experience that improved her day significantly.
Worst Review: A customer named J.S. voiced strong dissatisfaction regarding repair pricing, claiming the store quoted one price for jewelry repairs, only to increase it by 30-40% upon pickup, resulting in a negative experience.
Operating Hours:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday and Sunday: Closed
Staff Members:
- Walter H. Pickens, Jr. (Vice President)
- Hays (Staff Member)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 444
Store Phone Number: 4042377885
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