Cumberland Diamond Exchange, Atlanta, GA
Cumberland Diamond Exchange, located at 2800 Cumberland Blvd SE, Smyrna, GA 30080, offers exceptional service for engagement ring creation and a variety of fine jewelry. With a strong reputation in Cobb County, this family-owned jeweler has been in business since 1982. The store is renowned for its personalized customer service and extensive selection of engagement rings, wedding bands, and custom-designed jewelry. Clients often commend the knowledgeable staff, including Todd Trainer and Melissa, for their dedication to ensuring a pleasant shopping experience.
Operating hours are as follows:
| Day | Hours |
|-----------|--------------|
| Monday | Closed |
| Tuesday | 10 AM - 5 PM |
| Wednesday | 10 AM - 5 PM |
| Thursday | 10 AM - 5 PM |
| Friday | 10 AM - 5 PM |
| Saturday | 10 AM - 5 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Customer reviews reflect a highly positive atmosphere surrounding Cumberland Diamond Exchange, with approximately 92% positive, 6% neutral, and 2% negative sentiments. With 321 reviews analyzed, customers frequently praise the exceptional service, knowledgeable staff, and willingness to accommodate specific requests, particularly for engagement ring design.
Best Review:
Rica highlighted her love for the Cumberland Diamond Exchange's friendly service and the attentiveness of Monique, emphasizing that the family business excels at making customers feel welcomed and valued.
Worst Review:
Mitra expressed disappointment regarding a lost engagement ring and loose stones that occurred three weeks before her wedding, describing the experience as devastating, despite receiving a refund for her deposit and an appraisal.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 95%
Total Customer Feedback Reviewed: 321
