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The Ross Jewelry Company, located at 3490 Piedmont Rd NE, Ste 120, Atlanta, GA 30305, is known for its specialty in custom engagement ring design. Owned by Thomas A. Ross, this jewelry store boasts a history of providing personalized service in the jewelry industry for over 40 years. The jeweler offers a wide range of services, including custom jewelry design, loose diamonds, and colored gemstones, catering to clients looking for unique engagement rings and other fine jewelry pieces.
The atmosphere in customer reviews reflects a blend of positive and negative experiences. A total of 4 reviews were analyzed, with a majority praising the personalized attention and expertise Tom Ross provides when creating custom jewelry, particularly engagement rings. However, some customers expressed dissatisfaction regarding workmanship issues, which led to significant frustration and legal action in one case.
Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 25%
Negative: 25%
**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 9:00 AM - 4:00 PM |
| Tuesday | 9:00 AM - 4:00 PM |
| Wednesday | 9:00 AM - 4:00 PM |
| Thursday | 9:00 AM - 4:00 PM |
| Friday | 9:00 AM - 3:00 PM |
| Saturday | 9:00 AM - 1:00 PM |
| Sunday | Closed |
**Staff:**
- Thomas A. Ross
Best Review:
A customer praised Tom Ross for his exceptional care and guidance during the engagement ring selection process, highlighting his willingness to educate them about various options and his lack of pressure throughout their decision-making.
Worst Review:
Another reviewer expressed frustration with poor craftsmanship and customer service, detailing a negative experience involving delays and a lack of accountability from Tom Ross after a court case was necessary to resolve issues related to a custom engagement ring.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 63.5%
Total Customer Feedback Reviewed: 4
Store Phone Number: 4044953720
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