Brothers Jewelry, Custom Engagement Rings in Philadelphia , PA

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82.5% Score | Brothers Jewelry in Philadelphia PA

Brothers Jewelry, located at 137 South 8th Street, Philadelphia, PA 19106, offers a range of custom jewelry design services, specializing in engagement rings and wedding bands. The store operates within Philadelphia County and has garnered significant attention for its commitment to quality craftsmanship and personalized service. Customers rave about the knowledgeable and friendly staff, particularly mentioning Mikail for his expertise in guiding clients through the ring design process. They provide in-house crafting, ensuring that each piece is tailored to individual specifications.

The overall sentiment from online customer reviews is generally favorable, with a notable percentage of positive feedback regarding the quality of products and customer service. However, some reviews express dissatisfaction with specific policies, particularly related to refunds and transparency during the purchasing process.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Positive reviews highlight exceptional craftsmanship, personalized service, and a welcoming atmosphere. Many customers appreciate the collaborative design process for engagement rings, allowing them to tailor the final product to their exact preferences.

Negative reviews, however, reflect concerns about communication regarding pricing and refund policies. Some customers felt misled about these aspects, leading to disappointment in their overall experience.

Best Review:
Melanie praised the level of expertise and first-class service offered at Brothers Jewelry, emphasizing how the craftsmen take great care to fulfill customer requests.

Worst Review:
Geq shared a frustrating experience regarding a lack of transparency and a refusal to issue a refund, highlighting the challenges encountered during the ordering process.

Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff Members Mentioned:
- Mikail

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 82.5%
Total Customer Feedback Reviewed: 23

Store Phone Number: 2159231479

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82.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.