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Sermania Jewelry, located at 1719 E Passyunk Ave, Philadelphia, PA 19148, is a charming family-owned business that's been delighting customers since 1981. This cozy shop in the heart of South Philadelphia specializes in custom engagement rings and offers a range of services, including jewelry repairs, manufacturing, and restorations.
The husband-and-wife team, Joe and Janice, are known for their friendly demeanor and expert craftsmanship. Customers often mention how they go above and beyond to make the design and buying process a pleasure, fully understanding their clients' individual needs and creating one-of-a-kind pieces. The sense of community is palpable here, as many patrons talk about the warm atmosphere and how they return for both special commissions and everyday jewelry needs.
Customer Sentiment: Approximately 85% of customers are highly satisfied, while about 10% have expressed neutral feelings, and 5% have reported issues with their experience.
Opening Hours:
Monday: Closed
Tuesday to Friday: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed
Best Review: Natalie praised the kind service from Joe and Janice, expressing her delight with how they fixed her jewelry at no extra charge, noting their skill and attention to detail.
Worst Review: One customer pointed out dissatisfaction regarding inconsistent communication during the repair process, feeling left in the dark about the progress of their item.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 40
Store Phone Number: 2154622332
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