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Located at 5638 N 5th St, Philadelphia, PA 19120, Rose Jewelers specializes in engagement ring creation and offers a diverse selection of fine jewelry, including diamond rings, bridal sets, watches, and custom pieces. The jewelry store has garnered a mix of customer sentiments, with a total of 44 reviews evaluated.
Positive feedback highlights the store's family-friendly atmosphere, knowledgeable staff, and variety of designs. Customers appreciate the exceptional service provided by the team, particularly when it comes to creating custom engagement rings and personalized pieces. Many reviewers noted that the staff is welcoming and very helpful throughout the jewelry selection process.
Conversely, some negative reviews express dissatisfaction with customer service, stating that there were instances of unprofessional behavior and unfavorable experiences concerning order fulfillment and refunds. A few customers reported issues with product quality or service delays, indicating that improvements could be made in these areas.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
**Opening Hours**:
- Monday: 10:00 AM - 4:00 PM
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Best Review:
A customer praised the store for its extensive knowledge and exceptional service while creating a custom engagement ring, appreciating the family-oriented ambiance and attention to detail.
Worst Review:
Another reviewer expressed disappointment with the customer service received during order fulfillment, indicating that the items were not delivered as promised and that the staff was unhelpful in resolving the issue.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 44
Store Phone Number: 2152769909
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