Infinity Jewelers, Philadelphia, PA
Infinity Jewelers, located at 3528 Cottman Ave, Philadelphia, PA 19149, is a highly regarded jewelry establishment specializing in creating stunning engagement rings and offering exceptional customer service. With a strong emphasis on personalized assistance, the staff, including owner Kevin, is known for their expertise in custom jewelry design. The shop features designs from independent artisans alongside in-house creations, ensuring a unique experience for every customer.
The reviews indicate an overwhelmingly positive sentiment regarding the services offered. Customers have praised the quality of craftsmanship and the friendly, knowledgeable staff dedicated to guiding clients through the engagement ring selection process. Many have highlighted the store's commitment to customer satisfaction, noting that they feel like part of the family rather than just customers. However, there have been a few negative mentions revolving around service times and occasional miscommunication.
Overall Sentiment from Online Customer Reviews:
- Positive: 95%
- Neutral: 3%
- Negative: 2%
Highlight Reviews:
Best Review: Timothy expressed great satisfaction with the accommodating service he received while creating an engagement ring, highlighting the staff's dedication to making the experience exceptional and ultimately becoming a loyal customer.
Worst Review: A recent customer, Claire, noted a disappointing experience when the store appeared closed despite being within operating hours, expressing frustration with the lack of communication during that visit.
Operating Hours:
- Monday: 10:00 AM - 3:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Staff: Kevin
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
