Steven Singer Jewelers, Custom Engagement Rings in Philadelphia , PA

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85.5% Score | Steven Singer Jewelers, Philadelphia, PA

Steven Singer Jewelers, located at 739 Walnut St, Philadelphia, PA 19106, is a well-established jeweler known for its exceptional engagement ring creation and customer service. The store has garnered a total of 890 reviews, showcasing its reputation in the jewelry industry over more than 25 years.

The staff at Steven Singer Jewelers are noted for their helpfulness and expertise, with specific mentions of employees like Gigi, Bob, and Mandy, who are praised for their knowledge and personal touch in assisting customers in selecting the perfect engagement ring. Customers appreciate the relaxed atmosphere, complimentary snacks, and the absence of pressure to buy. Many customers highlight their positive experiences with the quality of the rings and the customer care they receive during their visits.

However, there are some criticisms as well. Some customers have reported delivery issues and dissatisfaction with product quality, specifically regarding their famous gold-dipped roses and the service related to returns and exchanges.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 15%
Negative: 7%

Best Review: A customer shared their experience of working with Gigi, mentioning her exceptional skills in choosing the right engagement ring and how comfortable and welcomed they felt during the process.

Worst Review: A customer expressed extreme disappointment after experiencing delivery problems and feeling let down by the responsiveness of the staff after reporting these issues.

Hours of Operation:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Gigi
- Bob
- Mandy

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 85.5%
Total Customer Feedback Reviewed: 890

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85.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

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