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Matz Jewelers, located at 6520 Castor Ave, Philadelphia, PA 19149, is a family-owned jewelry store offering a range of services, including custom engagement ring creation, jewelry repair, and personalized consultation. Known for its friendly and helpful staff, the jeweler has garnered attention for both its craftsmanship and customer service. Customers have noted the professionalism displayed by the staff, particularly David Matz, in assisting with ring selection and sizing.
However, reviews have also highlighted some negative experiences, particularly regarding customer interactions that some have found rude or unprofessional. This dichotomy suggests a varying level of customer satisfaction in service encounters.
The store operates on the following schedule:
- Tuesday: 10 AM–5 PM
- Wednesday: 10 AM–5 PM
- Thursday: 10 AM–5 PM
- Friday: 10 AM–5 PM
- Saturday: 10 AM–3 PM
- Monday and Sunday: Closed
Overall Sentiment from Online Customer Reviews:
Positive: 71%
Neutral: 12%
Negative: 17%
Best Review: Nick found the engagement ring experience at Matz Jewelers stress-free and lauded the team's ability to transform his concept into a stunning final product, stating that he was immensely satisfied with the service and resulted creation.
Worst Review: Caitlyn described her visit as disappointing and criticized the staff's rudeness, feeling disheartened by the unprofessional attitude and lack of customer service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include David Matz.
Positivity Score: 77%
Total Customer Feedback Reviewed: 65
Store Phone Number: 2157446520
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