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Somerton Jewelers, located at 10853 Bustleton Avenue, Philadelphia, PA 19116, is a family-owned jewelry store that has been serving the community since 1985. Specializing in engagement ring creation, Somerton offers a wide variety of options, including custom-made pieces tailored to each customer's unique vision. The store is noted for its commitment to customer satisfaction and integrity, which has earned them a loyal customer base over multiple generations. Along with engagement rings, they provide services such as jewelry repairs, appraisals, and buying old gold and diamonds.
The staff, including owner Igor Zaitsberg, is often praised for their friendliness and helpfulness, contributing to a welcoming atmosphere. Customers appreciate the store's extensive selection and reasonable prices, with many noting their positive experiences regarding quality and service. However, some reviews highlight concerns regarding customer service, with instances of perceived rudeness and dissatisfaction following repair services.
Overall sentiment from online customer reviews:
- Positive: 67%
- Neutral: 15%
- Negative: 18%
Customer Reviews Sentiment: The feedback surrounding Somerton Jewelers reflects a generally favorable atmosphere, with many customers expressing appreciation for the quality and range of jewelry, coupled with friendly service. Nevertheless, there are noteworthy criticisms about specific interactions and service consistency.
Best Review: Linda praised Somerton Jewelers for their vast selection of unique jewelry pieces and the excellent service from the staff, which she found to create an enjoyable shopping experience.
Worst Review: Vanessa described a negative encounter, mentioning a lack of friendliness from the staff during her inquiry and a feeling of being dismissed.
Operating Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 7:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 7:30 PM
- Saturday: 10:00 AM - 5:30 PM
- Sunday: Closed
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 74.5%
Total Customer Feedback Reviewed: 151
Store Phone Number: 2156776164
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