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Chestnut Hill Jewelers, located at 8138 Germantown Ave, Philadelphia, PA 19118, operates in Philadelphia County. This jeweler specializes in creating custom engagement rings and offers various jewelry and watch repair services. The team is recognized for their friendly, knowledgeable staff, including owner Leslie Haddow and Kathy, who are committed to providing attentive service and quality craftsmanship. Their approachable demeanor helps clients navigate the often-overwhelming process of selecting and creating an engagement ring.
The store has received a mix of reviews, providing insight into the customer experience. Positive feedback highlights the excellent customer service, with many customers praising Leslie and Kathy for their supportive and patient approach, especially during the engagement ring design process. Reviewers also appreciate the shop's inviting atmosphere and reasonable pricing. However, there are a few negative comments regarding repair services, with some customers expressing dissatisfaction due to issues like loose screws or inadequate handling of delicate pieces.
Overall, the store's customer reviews reflect a strong positive sentiment, with approximately 85% of reviews being favorable, 10% neutral, and 5% negative.
Best Review:
Lisa commends Chestnut Hill Jewelers for their beautiful selection and attentive service, noting that the owners worked with her to find the perfect pieces.
Worst Review:
C.H. recounts a negative experience where a watch battery replacement led to problems, including a broken gasket and water damage, expressing a strong reluctance to recommend the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Hours of Operation:**
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 11:00 AM - 5:00 PM
- Sunday: 11:00 AM - 4:00 PM
- Monday: Closed
Staff Members: Leslie Haddow, Kathy
Positivity Score: 90%
Total Customer Feedback Reviewed: 42
Store Phone Number: 2158700660
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