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Frank Salese Fine Diamonds, located at 733 Sansom St, Philadelphia, PA 19106, is renowned for its exceptional engagement ring creation services. With over 50 years of experience, the store specializes in custom designs, guiding customers through the entire process with expertise and personalized attention. The highly knowledgeable staff, including Massimino Russello, are graduated gemologists with certifications in diamond grading and appraisal, ensuring customers receive top-quality service tailored to their needs.
The jeweler is praised for its transparent pricing and dedication to customer service. Many clients appreciate the comfortable atmosphere where ideas can be transformed into unique pieces that reflect personal style. However, some reviews suggest that the store's physical appearance could use updating, but overall, the quality of craftsmanship and attentive service outweigh any drawbacks.
Reviews Overview: Total number of reviews reviewed: 86.
The overall sentiment from online customer reviews is overwhelmingly positive, with approximately 90% of reviews expressing satisfaction with the services provided, 8% being neutral, and only 2% voicing dissatisfaction.
**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | 9:45 AM - 5 PM |
| Tuesday | 9:45 AM - 5 PM |
| Wednesday | 9:45 AM - 6:30 PM|
| Thursday | 9:45 AM - 5 PM |
| Friday | 9:45 AM - 5 PM |
| Saturday | 9:45 AM - 4:30 PM|
| Sunday | Closed |
Staff Members: Massimino Russello
Best Review: A customer highlighted the outstanding service provided by Massy, who helped design a custom engagement ring within budget, ensuring that every detail was attended to and keeping the customer updated throughout the process.
Worst Review: One reviewer noted that while the service was excellent, the store could benefit from a renovation to improve its appearance, suggesting that the ambiance does not match the quality of the jewelry offered.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 94%
Total Customer Feedback Reviewed: 86
Store Phone Number: 2159225995
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