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Exotic Diamond Jewelers, located at 316 South Street in Philadelphia, PA, offers a unique experience for those in search of custom engagement rings and fine jewelry. Situated in the vibrant South Street District, this family-run business has garnered a mixed bag of reviews, boasting a rating of 4.3 from over 52 Google reviews.
The store is known for its warm and welcoming atmosphere, with staff members Mike and Michelle frequently mentioned for their exceptional customer service. Many patrons appreciate how the team takes the time to understand their visions for engagement rings and works diligently to bring those ideas to life. The individualized approach often results in beautiful, customized pieces that lead to delighted customers.
However, feedback isn’t without its criticisms. A not-so-small portion of reviewers have pointed out issues with quality control and customer service, leading to some conflicting experiences. While most feel right at home and valued, a few express dissatisfaction over repairs and product quality.
Customer Sentiment: Approximately 75% of customers are highly satisfied, while 15% report neutral experiences and 10% have encountered issues.
Opening Hours:
Monday to Wednesday: 12:30 PM – 8:00 PM
Thursday to Friday: 12:30 PM – 8:30 PM
Saturday: 12:30 PM – 8:30 PM
Sunday: Closed
Best Review: Daniel praised the jewelers for their fantastic customer service, noting the quality of items on display and the overall welcoming environment.
Worst Review: Miso criticized the store for overpriced items and low-quality stones, expressing disappointment with their experience.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 59
Store Phone Number: 2154546543
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