Philadelphia Diamond Co., Philadelphia, PA
Philadelphia Diamond Company, located at 421 Chestnut Street, Philadelphia, PA 19106, operates in Philadelphia County. The custom jewelry studio specializes in creating unique engagement rings, wedding bands, and other bespoke jewelry tailored to individual client needs. With a focus on G.I.A. certified and lab-grown diamonds, customers can expect an exceptional and personalized experience from knowledgeable staff, including owner Ken Black—who brings over 20 years of experience in the jewelry industry.
The company is open Monday to Saturday from 10 AM to 7 PM, by appointment only. Their services encompass extensive diamond selections, custom designs, and jewelry repair, ensuring high-quality craftsmanship and customer satisfaction.
Overall Sentiment from Online Customer Reviews:
Analysis of 80 reviews reveals a positive sentiment among customers, with 75% expressing satisfaction with the services. Many commend the attentive service, quality designs, and knowledgeable staff, while 15% shared neutral feedback, and 10% conveyed negative experiences primarily related to communication and service issues.
Best Review:
Emily highlighted the outstanding experience her and her fiancé had in designing their engagement ring, praising Ken's patience, creativity, and ability to stay within budget throughout the process.
Worst Review:
Bunny shared a disappointing experience, expressing frustration over poor communication and a lack of respect during the custom engagement ring creation process, which left her feeling disregarded.
Operating Hours:
- Monday: 10 AM – 7 PM
- Tuesday: 10 AM – 7 PM
- Wednesday: 10 AM – 7 PM
- Thursday: 10 AM – 7 PM
- Friday: 10 AM – 7 PM
- Saturday: 10 AM – 7 PM
- Sunday: Closed
Staff Members:
- Ken Black
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 80
