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Robert Lance Jewelers, located at 803 Sansom Street, Philadelphia, PA, offers exceptional services in creating custom engagement rings and bridal jewelry. With over three decades of experience in the industry, Robert Lance has earned a reputation for personalized service and high-quality craftsmanship. The store has received a total of 66 reviews, reflecting a broad range of customer experiences.
The shop specializes in engagement rings, wedding bands, and custom jewelry, catering to various budgets and preferences. Customers appreciate the attentive service provided by Robert and his knowledgeable staff, who are dedicated to helping clients select or design the perfect piece. Many reviews highlight the welcoming atmosphere and the expertise that Robert brings to his work, instilling confidence in clients as they make significant purchases.
However, there are occasional concerns regarding specific product quality, with some customers noting dissatisfaction with particular items. Overall, the positive sentiment predominates.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Best Review:
One customer praised Robert for his attentive and professional service while describing how he helped design a custom engagement ring that perfectly matched their vision, highlighting the excellent experience they had.
Worst Review:
In contrast, another review indicated disappointment with a flawed diamond purchase, expressing frustration over the lack of transparency during the process and underscoring the importance of thorough communication.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
### Opening Hours
- Monday: 10:30 AM - 4:30 PM
- Tuesday: 10:30 AM - 4:30 PM
- Wednesday: 10:30 AM - 4:30 PM
- Thursday: Closed
- Friday: 10:30 AM - 4:30 PM
- Saturday: 11:00 AM - 3:30 PM
- Sunday: Closed
Staff Members:
- Robert Lance
Positivity Score: 90%
Total Customer Feedback Reviewed: 66
Store Phone Number: 2156291338
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