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Frost & Co. Diamonds is a family-owned jewelry store located in the heart of Pittsburgh’s jewelry district on the 2nd floor of the Clark Building, at 717 Liberty Avenue, Suite 212. They specialize in custom engagement ring creation, offering a wide variety of diamonds and designer options. Known for their exceptional customer service, the staff, including owner Abe Frost and his wife Beth, work closely with clients to create personalized, one-of-a-kind pieces.
Operating hours are:
- Monday to Friday: 10:00 AM - 4:30 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
With a total of 58 reviews examined, Frost & Co. has garnered a mix of sentiments. Positive reviews highlight the knowledgeable staff and outstanding customer service, particularly praising the absence of pressure during the purchasing process and the high-quality jewelry. Conversely, some negative feedback pointed to isolated experiences with staff being dismissive or unhelpful during repair services.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%
Best Review:
Hannah L. commended the store's kind service after her wedding band had diamonds falling out. They replaced her band without any cost or hassle, leaving her very satisfied.
Worst Review:
Amylyn K. expressed disappointment over the follow-up service after purchasing multiple pieces. She felt there was a lack of care during maintenance and felt misled regarding prices and services.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Operating Hours:
- Monday: 10:00 AM - 4:30 PM
- Tuesday: 10:00 AM - 4:30 PM
- Wednesday: 10:00 AM - 4:30 PM
- Thursday: 10:00 AM - 4:30 PM
- Friday: 10:00 AM - 4:30 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 58
Store Phone Number: 4124712234
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