Kay Jewelers, located at 301 South Hills Village, Unit 2214, Pittsburgh, PA 15241-1400, offers a wide array of services, prominently featuring engagement ring creation tailored to customer preferences. The store is known for its commitment to delivering a superior shopping experience, with knowledgeable staff ready to assist clients in selecting the perfect engagement ring and providing customization options.
Customers have reported mixed experiences at this location. Positive sentiments highlight the friendly and helpful staff, with numerous reviews commending the team's dedication and expertise in guiding customers through the jewelry selection and customization process. On the other hand, negative feedback has noted instances of poor service, with some customers expressing dissatisfaction with the lack of acknowledgment during their visits and issues related to product quality.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
**Highlight Reviews:**
Best Review: A customer praised the excellent service provided by the staff, stating their experience with engagement ring selection was smooth and enjoyable, thanks to the knowledgeable and patient assistance they received.
Worst Review: Another customer expressed frustration over the lack of acknowledgment when trying to browse for high-end jewelry, leading them to decide to take their business elsewhere.
Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
Staff members mentioned: Loretta, Paxton, Abby, and Stephani.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 70%
Total Customer Feedback Reviewed: 209
Store Phone Number: (412) 833-3222