Esken Jewelers, located at 75 Clairton Blvd, Pittsburgh, PA 15236, is a family-owned jewelry store in Allegheny County that has been serving customers for over 20 years. The store specializes in engagement ring creation, offering custom design services that receive high praise for quality and craftsmanship. Customers have noted the fair pricing and honest assessments provided by the owner, Don Esken, known for his expertise and dedication to customer satisfaction.

While the store has garnered numerous positive remarks for its unique pieces and personalized engagement ring services, there are some concerns regarding customer service and wait times for repairs. Reviews indicate a trend where some customers experienced delays in service and repairs, leading to frustration.

Overall Sentiment from Online Customer Reviews:
Positive: 54%
Neutral: 20%
Negative: 26%

Positive reviews often highlight the skilled craftsmanship in creating custom engagement rings and the friendliness of the staff. However, negative reviews frequently mention long wait times and instances of poor communication regarding the status of repairs.

Best Review: A customer praised the store for its beautiful and unique engagement ring created by Don, appreciating the fair pricing and tailored service received throughout the process.

Worst Review: Another customer expressed disappointment with the service, stating that their jewelry was kept for several months without completion of the repairs and criticized the owner's attitude when inquiring about progress.

Operating Hours:
| Day | Hours |
|-------------|------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 3:00 PM |
| Sunday | Closed |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.