Orr's Jewelers, located at 5857 Forbes Avenue, Pittsburgh, PA 15217, is a family-owned and operated establishment that has provided exceptional jewelry services since 1952. With a focus on engagement ring creation, the store offers a warm and welcoming atmosphere complemented by a knowledgeable staff eager to assist clients in finding the perfect ring.
The jeweler specializes in creating personalized engagement rings, providing expert guidance throughout the design process to ensure a memorable experience. Customers appreciate the extensive selection of fine jewelry and Swiss timepieces, as well as the commitment to quality and service. Many reviews highlight the exceptional customer service, with particular praise for staff members like Jeremy and Marcella, who are noted for their friendliness and expertise in watch and ring selections.
Customer feedback indicates an overall positive sentiment towards the store. Reviews were analyzed, totaling 155, with a notable percentage reflecting satisfaction. Positive feedback predominantly stems from experiences with helpful staff and quality products, while a minority of reviews express concerns regarding miscommunication on product details.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
| Operating Hours |
|-----------------------|
| Monday to Saturday: 10 AM - 5 PM |
| Sunday: Closed |
Staff members mentioned include Jeremy and Marcella, with the owner also being noted for their commitment to customer satisfaction.
Best Review:
Bernie commended the staff for their patience and great customer service, particularly highlighting Aliza's knowledge during his recent watch purchase.
Worst Review:
A customer named Ned expressed dissatisfaction regarding an engagement ring purchase, citing issues with communication about the diamond's clarity and feeling that the store did not uphold the promised quality.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 155
Store Phone Number: 4124216777