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Kay Jewelers located at 1000 Ross Park Mall Dr, Pittsburgh, PA 15237, is renowned for its extensive selection of engagement rings and exceptional customer service. This jewelry store operates in Allegheny County and offers various services, including custom and special orders for engagement rings, jewelry maintenance and repair, appraisals, and diamond upgrades. The knowledgeable staff members, including noted sales associates like Sherri and Teddy, consistently receive praise for their professionalism and expertise. Their commitment to creating a welcoming environment enhances the shopping experience for clients seeking the perfect ring.
Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews is mixed. Positive experiences focusing on the helpfulness and friendliness of staff and the wide selection of quality jewelry are commonly noted, while negative experiences highlighting poor customer service and communication issues are also prevalent. The sentiment distribution can be approximated as follows: Positive 60%, Neutral 25%, Negative 15%.
Best Review:
A customer named Evan expressed satisfaction with the attentive service received during their visit while searching for the ideal ring, highlighting the staff's expertise and friendliness.
Worst Review:
Chris described a frustrating experience with poor customer service, noting that he felt neglected and received unsatisfactory response regarding his jewelry inspection and cleaning needs.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Mentioned: Sherri, Teddy.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 114
Store Phone Number: (412) 364-7707
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