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Zales Jewelers, located in Allegheny County at 1250 Robinson Centre Dr, Pittsburgh, PA 15205, has built a reputation as a trustworthy spot for engagement ring creation. With a history dating back to 1924, Zales offers a wide array of custom jewelry services, including personalized engagement rings and wedding bands. The store provides additional offerings such as jewelry repair, cleaning, inspections, and trade-ins for diamond jewelry purchased at Zales.
The store's staff, including Manager Roslin, have received notable praise for their exceptional customer service, with many customers emphasizing the friendly and knowledgeable nature of the team's interactions. The positive atmosphere is reflected in a significant number of favorable reviews, where patrons frequently highlight the enjoyable and supportive shopping experience they received.
However, not all reviews are positive. Some customers expressed dissatisfaction with warranty promises and customer service shortcomings, indicating areas where improvements could be made.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 10%
- Negative: 20%
Best Review: An individual named Amanda praised the staff's capable and efficient service, emphasizing her delight with the jewelry cleaning she received.
Worst Review: A customer named Amy reported frustration over warranty issues, stating that their expectations had not been met effectively by the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
Staff members mentioned: Roslin (Manager)
Positivity Score: 75%
Total Customer Feedback Reviewed: 107
Store Phone Number: (412) 788-2380
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