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Werner Jewelers, located at 1130 Perry Hwy, Pittsburgh, PA 15237, has garnered a reputation as a trusted destination for engagement ring creation and exceptional customer service. The family-owned business has been serving the community since 1969 and specializes in custom jewelry design, high-quality diamond setting, and on-site repairs. Customers appreciate the knowledgeable staff, including Tim Gasper, who is noted for his helpfulness and expertise in guiding clients through the engagement ring selection process. They emphasize a no-pressure approach, ensuring a comfortable experience.
The store has received a total of 120 reviews, showcasing a general atmosphere of positive sentiment. Customers have commented on the quality of work and the friendly service, often remarking on how accommodating the staff is when handling repairs and custom orders. However, a few reviews express dissatisfaction regarding the agility of service during peak times, reflecting minor delays or communication issues.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review:
A customer praised Tim for his attentive and responsive service, highlighting the timely completion of an engagement ring resizing that exceeded their expectations.
Worst Review:
One customer mentioned issues with communication and delays during peak hours, feeling slightly undervalued amidst a busy schedule.
**Operating Hours:**
- Monday: 10:00 AM - 4:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
Staff Members: Tim Gasper, Bob Werner, Marilyn Werner
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 120
Store Phone Number: 4123672336
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