L.J. Marks Jewelers is a notable establishment located at 650 Washington Road, Pittsburgh, PA 15228, that has built a strong reputation for engagement ring creation and exceptional customer service. The store, which has served customers since 1901, is under the leadership of owner Russell Marks, alongside his knowledgeable and friendly staff, including Margie, who are keen on guiding clients through their jewelry needs.

The shop offers an extensive array of services, particularly focusing on custom engagement rings and wedding bands, along with appraisal services, jewelry repair, and watch maintenance. Its commitment to quality craftsmanship and client satisfaction has made it a trusted choice for many in Allegheny County.

Among the 141 reviews examined, the overall sentiment demonstrates a predominance of positive experiences, as customers frequently commend the personalized service and the expertise offered by the staff. However, a few negative sentiments were also noted regarding specific experiences with craftsmanship quality.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Best Review: A customer praised the excellent service provided by Margie during the creation of a beautiful custom engagement ring, highlighting the staff's dedication to ensuring customer satisfaction.
Worst Review: A customer expressed disappointment regarding the craftsmanship of their remade wedding rings, describing the service as lacking, with significant communication issues following their experience.

Operating Hours:
| Day | Hours |
|-----------|-----------------------|
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 4:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |

Staff Members:
- Russell Marks
- Margie

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.