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Helzberg Diamonds, located at 100 Robinson Center Dr, Pittsburgh, PA 15205, operates as a jewelry store specializing in engagement ring creation and various diamond jewelry offerings. Customers have reported a mixed experience with the services provided at this location. The store has a price range categorized as moderate to premium, making it suitable for a variety of buyers looking for quality and style in their engagement rings.
The staff at Helzberg Diamonds have received both praise and criticism. Some customers commend the warm and friendly service provided by certain associates, while others highlight instances of dismissive and unhelpful behavior from specific staff members. This disparity indicates a lack of consistent customer service performance.
Overall Sentiment from Online Customer Reviews:
Positive: 33%
Neutral: 33%
Negative: 34%
Reviews indicate a generally balanced sentiment, with approximately a third of the responses being positive, a third neutral, and a slightly higher percentage negative, reflecting an area of improvement in customer relations.
Best Review:
Elizabeth shared her appreciation for the overall experience with Helzberg Diamonds, noting the attentive service she received during her numerous visits for ring cleaning and upkeep, although she acknowledged inconsistencies in staff interactions.
Worst Review:
Ali expressed dissatisfaction with the rude and condescending behavior from certain staff members at this location, emphasizing that this experience did not align with the company's values.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Members:
No specific staff members were mentioned in the reviews.
Positivity Score: 49.5%
Total Customer Feedback Reviewed: 4
Store Phone Number: 4127880430
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