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Beards Diamonds, located at 4845 Town Center Pkwy, Jacksonville, FL 32246, is a well-established jeweler recognized for its extensive inventory and exceptional customer service, particularly in engagement ring creation. This locally owned and operated store, with over 40 years of experience, offers a broad range of GIA certified diamonds and an impressive selection of customizable engagement rings. Customers appreciate the friendly atmosphere, where staff members, such as Ben Lupo and Paul, take the time to educate buyers without the pressure often found in retail environments.
Operating hours are as follows:
- Monday to Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM
Overall Sentiment from Online Customer Reviews:
85% Positive
10% Neutral
5% Negative
Positive reviews highlight the knowledgeable and courteous service, with many customers expressing satisfaction with the quality of diamonds and the customization process. However, some critiques have surfaced regarding inconsistent customer service experiences, particularly with certain staff interactions.
Best Review:
Valerie commended the excellent service and personalized experience at Beards, emphasizing the quality selection and the efficient resizing of her old wedding set alongside her new purchase.
Worst Review:
A negative experience was noted by Lore, who encountered unwelcoming staff interactions multiple times during visits, ultimately leading to a disappointing customer service experience despite her desire to purchase jewelry from the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 570
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