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Fox Jewelry and Loan, located at 519 W Bay St, Jacksonville, FL 32202, is a long-standing family-operated jewelry store with over 85 years of experience in serving the local community. This shop specializes in engagement ring creation, offering a diverse range of gold diamond jewelry options, including custom designs, bridal sets, and repair services. The dedicated staff, including owner Richard, is noted for their commitment to providing excellent customer service, though experiences may vary.
Operating primarily in Duval County, Fox Jewelry & Loan has received mixed reviews from customers, indicating both strengths and areas for improvement. Some customers highlight positive experiences with the knowledgeable staff and the quality of jewelry offered, while others have expressed dissatisfaction due to customer service issues and alleged misconduct.
Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 10%
- Negative: 45%
Highlight Reviews:
Best Review: A customer shared a positive sentiment about Richard and the helpful staff, praising their professional attitude and the quality of product offerings over many years.
Worst Review: A different customer expressed disappointment with their experience, criticizing the unprofessional behavior of the staff and alleging racial slurs during their visit.
Operating Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:30 PM
- Sunday: Closed
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 50%
Total Customer Feedback Reviewed: 127
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