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Kay Jewelers, located at 10300 Southside Blvd, Jacksonville, FL 32256, is a prominent jewelry store in Duval County, specializing in engagement ring creation and exceptional customer service. With a solid reputation built over the years, this store offers a wide range of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. Kay Jewelers prides itself on a superior shopping experience, ensuring that each guest receives personalized attention from knowledgeable staff. The store is open Monday through Saturday, from 10 AM to 8 PM, Sunday from 12 PM to 6 PM, and can be reached at (904) 363-0431.
Overall Sentiment from Online Customer Reviews:
The sentiments about Kay Jewelers are mixed, with an overall positive response. Approximately 65% of the reviews express satisfaction with their services, while 25% are neutral, and 10% indicate dissatisfaction.
Customers have praised the attentive and knowledgeable staff, often referencing specific employees like Tara and Jackie for their assistance during the ring selection process. Many reviewers highlighted the quality of the engagement rings and the pleasant shopping environment. However, some negative feedback pointed towards instances of poor customer service, particularly regarding communication and delays in ring repairs or orders.
Best Review:
A reviewer noted that the customer service at Kay Jewelers was excellent, highlighting the helpfulness and expertise of the staff in finding the perfect engagement ring.
Worst Review:
Another customer expressed frustration with the long delays in receiving a replacement necklace, stating that the communication throughout the process was inadequate.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|--------------------------|
| Saturday: 10 AM - 8 PM |
| Sunday: 12 PM - 6 PM |
| Monday: 11 AM - 7 PM |
| Tuesday: 11 AM - 7 PM |
| Wednesday: 11 AM - 7 PM |
| Thursday: 11 AM - 7 PM |
| Friday: 10 AM - 8 PM |
Staff Members Mentioned: Tara, Jackie
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 70
Store Phone Number: (904) 363-0431
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