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Mandarin Jewelry, located at 11531 San Jose Blvd #5, Jacksonville, FL 32223, is a highly regarded jeweler with a focus on engagement ring creation and exceptional customer service. With a current rating of 4.6 stars from 49 reviews across various platforms, it is evident that this store has made a positive impact on its clientele in Duval County. The knowledgeable staff, led by owners Gary and Vicci, are praised for offering personalized attention and helping customers through the unique design processes of creating beautiful engagement rings.
The store offers a variety of services, including jewelry repair, custom designs, and watch battery replacements, always with an emphasis on quality and honesty. Customers appreciate the durability and craftsmanship of the pieces while enjoying a warm, family-oriented atmosphere. However, there are some mixed sentiments regarding service inconsistencies, as a few customers reported delays in communication during their custom projects.
Overall Sentiment from Online Customer Reviews:
Positive: 92%
Neutral: 4%
Negative: 4%
**Operating Hours:**
- Tuesday to Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday & Monday: Closed
**Staff Members Mentioned:**
- Gary
- Vicci
Best Review:
A customer highlighted the exceptional service provided by the knowledgeable staff and praised the beautiful selection of jewelry available for customization.
Worst Review:
One reviewer expressed dissatisfaction with the communication regarding the progress of their custom ring order, noting that they had to reach out multiple times without receiving timely updates.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 94%
Total Customer Feedback Reviewed: 49
Store Phone Number: 9042626612
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