Zales Jewelers - Southlake Mall, Merrillville, IN

Zales Jewelers in the Southlake Mall provides a wide range of jewelry services, with a notable emphasis on engagement ring creation. Located at 2232 Southlake Mall, Ste. 618, Merrillville, IN 46410, the store is easily accessible and operates in Lake County. The phone number for inquiries is (219) 649-2962.

With a total of 224 reviews gathered, the store has a mixed reputation based on online feedback. Customers have highlighted the store's knowledgeable staff, particularly mentioning the exceptional service provided by associates like Sandy and Larry. Many patrons praise the helpfulness and expertise of the staff during the engagement ring selection process, making the experience enjoyable and memorable.

However, negative reviews frequently point out issues with customer service, including dissatisfaction with product quality and delays in service. Specific grievances include tarnishing of silver jewelry and delays in ring resizing that extended well beyond promised timelines.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Best Review:
A customer commended Sandy for her outstanding assistance in creating an engagement ring, appreciating her patience and knowledge throughout the transaction.

Worst Review:
Another review described a severely disappointing experience regarding a prolonged delay on ring resizing, during which the customer reported multiple instances of poor communication from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours**:
- Monday to Thursday: 11 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 6 PM

Staff members mentioned include Sandy and Larry.