Pickett Brothers Jewelers in Jacksonville FL

Pickett Brothers Jewelers is a family-owned jeweler located at 11481 Old St Augustine Rd, Ste 403, Jacksonville, FL 32258, in Duval County. Specializing in engagement ring creation, they offer a personalized experience for customers looking to craft the perfect ring. The knowledgeable staff, including owner Len Pickett and team members Tom Rowe and Amy Hunnefield, are dedicated to ensuring customer satisfaction throughout the entire process, from selecting the diamond to crafting a custom setting. This jeweler prides itself on expert jewelry repair services and has received numerous accolades, including recognition as one of the top three best jewelers in Jacksonville.

Customer reviews highlight both positive and negative sentiments about the store's service. Positive feedback reveals excellent communication, attentive service, and a successful engagement ring creation process, making customers feel valued throughout. However, some negative reviews express concern over unexpected costs and a lack of communication regarding ring status during repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 77%
Neutral: 8%
Negative: 15%

Highlight Reviews:
Best Review: A customer praised the service at Pickett Brothers, noting the attentive care taken by Tom Rowe during the engagement ring design process, which resulted in a beautiful and timely creation for their fiancée.
Worst Review: Another customer reported disappointment with the communication at the store when resizing their ring, highlighting a lack of updates and unexpected charges that left them feeling frustrated.

Operating Hours:
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Len Pickett
- Tom Rowe
- Amy Hunnefield

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.