Kay Jewelers, located at 10281 Midtown Pkwy, Ste. 173, Jacksonville, FL 32246, is a prominent jewelry store specializing in engagement ring creation and exceptional service. With a range of offerings that include custom and special orders, repair services, and jewelry maintenance, the store is dedicated to helping customers find the perfect piece for their special occasions. The knowledgeable staff members are often praised for their friendly and attentive service, making the engagement ring shopping experience seamless and enjoyable.

Operating in Duval County, this store has garnered 204 total reviews. Many customers highlight the professional demeanor of the staff, particularly mentioning employees like Aida and Mike for their helpfulness and expertise in selecting fine jewelry. The store's commitment to quality and customer satisfaction is evident from the numerous positive experiences shared by patrons.

However, some customer reviews reflect negative experiences, pointing to issues such as delayed service, misunderstandings regarding refunds, and variable customer service from different staff members.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 12%
Negative: 20%

**Opening Hours:**

- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

**Staff Members Mentioned:**
Aida, Mike

Best Review:
A customer praised the store for its outstanding service, specifically commending Aida for her helpful attitude and professionalism while helping to choose a beautiful engagement ring.

Worst Review:
Another customer expressed frustration about poor customer service, mentioning that they experienced delays and felt undervalued during their visit, which left them dissatisfied despite having previously positive experiences with the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.