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Zales Jewelers, located at 10300 Southside Blvd, Ste 221, Jacksonville, FL 32256, operates in Duval County. This jewelry store specializes in engagement ring creation, offering a wide range of services including custom jewelry, repair, and cleaning. Customers can benefit from the expertise of the staff, including possible interactions with manager Karen and consultant JoLynn, who have received positive mentions in reviews.
The store is open for business with the following hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
Overall Sentiment from Online Customer Reviews:
After reviewing a total of 85 reviews, the feedback is mixed. Positive sentiments account for approximately 40%, neutral at 10%, and negative at 50%. Customers have praised the quality and selection of jewelry as well as some exceptional customer service experiences. However, numerous negative experiences highlight poor customer service, rude staff interactions, and delays in order fulfillment.
Best Review:
A customer named Miguel A. expressed satisfaction with the consistent great service provided by manager Karen at Zales, recommending the store for excellent assistance during purchases.
Worst Review:
Nicole O. shared a frustrating experience with Zales, detailing miscommunication regarding a special order for a wedding band and stating the staff lacked organization, leading her to take her business elsewhere.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 45%
Total Customer Feedback Reviewed: 85
Store Phone Number: (904) 363-1680
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