Helzberg Diamonds operates in Duval County at 10300 Southside Blvd, Space 120, Jacksonville, FL 32256. They provide a variety of services focused on engagement ring creation, offering customers the opportunity to design custom pieces that reflect their unique style. The staff is consistently noted for being friendly, knowledgeable, and helpful, guiding customers through the selection process with patience and professionalism. Their diamond room experience allows for personalized consultations, enabling customers to learn about the intricacies of diamonds and helping to make informed choices.

Customer feedback reveals a mix of experiences at this location. The store has received positive remarks regarding its excellent customer service, with many reviews praising specific employees for their attentiveness and care in helping customers find the perfect ring. For instance, customers have highlighted the helpfulness of employees like Penelope and the store manager Samantha, who are recognized for their exceptional service during the engagement ring selection process.

However, there are negative sentiments expressed in some reviews, particularly concerning issues related to customer service during returns and follow-up transactions. A few customers reported difficulties in communication with management and delays in processing returns, leading to frustration.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Opening Hours:
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM

Staff Members:
- Penelope
- Samantha

Best Review:
A customer noted the exceptional service from Penelope, highlighting her friendliness and knowledge while assisting with the purchase of an engagement ring. The customer appreciated the lack of pressure during the buying process, making it a comfortable shopping experience.

Worst Review:
Another customer expressed frustration regarding returning a ring due to technical issues. They mentioned difficulty in getting in touch with management and experiencing a lack of communication during the return process, which left them feeling dissatisfied.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.