Levy Jewelers, located at 10281 Mid Town Pkwy Ste 191, Jacksonville, FL 32246, is a renowned destination for those seeking custom engagement rings and excellent jewelry services in Duval County. With a solid reputation bolstered by over 175 reviews, the store is recognized for its stunning selection of high-quality diamonds and personalized service. Customers frequently highlight the extensive range of engagement rings available, paired with knowledgeable staff who are committed to providing a memorable shopping experience.

The store's staff, particularly praised are Deanna Patterson, Laura Stevens, and Afra, are known for their exceptional customer service and expertise in helping clients select the perfect piece. They create a welcoming atmosphere, encouraging couples to explore a variety of options without any pressure.

However, not all feedback is positive. Some customers have reported experiences of poor communication and delays in service, especially regarding ring repairs. One notable customer criticizes the initial response from staff regarding heirloom jewelry, which contributed to frustration regarding the repair process.

Overall, the store operates under a customer-oriented approach, but occasional lapses in service quality have been noted.

**Operating Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 5:00 PM |

Staff Members: Deanna Patterson, Laura Stevens, Afra

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews indicates a balanced perspective. Positive feedback constitutes approximately 70%, while 20% is categorized as neutral, and 10% represents negative sentiment.

Best Review:
Johnny expressed high praise for Levy Jewelers, noting the staff's extensive knowledge about engagement rings and their friendly demeanor, which significantly enhanced the shopping experience.

Worst Review:
Bri shared a negative experience involving rude treatment by a staff member regarding her grandmother's ring, stating that the lack of professionalism diminished her trust in the jeweler after a prolonged and frustrating repair process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.