Zales Jewelers at St. John's Town Center, located at 4624 Town Crossing Dr, Jacksonville, FL 32246, offers a comprehensive range of jewelry services, particularly specializing in engagement ring creation. The jeweler has been serving the community since 1924, providing excellent quality and craftsmanship to help customers find the perfect pieces for their significant moments. They are well-regarded for their attentive customer service and knowledgeable staff, who offer assistance throughout the ring selection process and can help customize designs to meet individual preferences.

The store operates with the following hours:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Customers have shared a total of 247 reviews, highlighting diverse experiences with the store.

Overall Sentiment from Online Customer Reviews:
- Positive: 58%
- Neutral: 20%
- Negative: 22%

The positive reviews often commend the knowledgeable and friendly staff, particularly noting the helpfulness of associates like Dawn and Victoria. Customers appreciate the variety of engagement rings and the personalized service they receive during the ring selection process.

On the other hand, negative reviews tend to center around experiences related to customer service issues, including unresponsive staff and inconsistencies in store hours. Some reports mention arriving during posted hours only to find the store closed, leading to frustration among customers.

Best Review:
A customer praised the outstanding service they received from the staff during their engagement ring search, highlighting the attentive guidance and the ability to customize their purchase to perfectly fit their needs.

Worst Review:
Another customer expressed disappointment over the lack of responsiveness and rude behavior from staff, recounting how they felt ignored during their visit and how their concerns about jewelry repairs were not adequately addressed.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include:
- Dawn
- Victoria