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KAY Jewelers, located at 11770 Atlantic Blvd., Ste. 101, Jacksonville, FL 32225, operates in Duval County and offers a variety of jewelry services. The store is recognized for its engagement ring creation, providing a personalized experience in selecting the perfect ring. Customers can also take advantage of services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals.
The staff, including noted members like April, Tori, and Josh, have been commended for their helpfulness and professionalism, contributing to a positive shopping atmosphere. However, there have been some criticisms regarding customer service and timely service, with instances of customers feeling overlooked or having to wait excessively.
Operating hours for KAY Jewelers are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
Highlight Reviews:
Best Review: A customer noted that the service at KAY Jewelers was exceptional, praising staff members for their attentiveness and support in selecting a perfect engagement ring. This experience underscored the store's commitment to customer satisfaction, enhancing the shopping experience.
Worst Review: A customer expressed dissatisfaction with the service received, detailing a frustrating experience where they felt ignored during their visit, which drastically affected their perception of the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 100
Store Phone Number: (904) 565-9959
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