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Gold Star Jewelry & Pawn, located at 6066 Saint Augustine Rd, Jacksonville, FL 32217, is a family-owned pawn shop specializing in gold and custom jewelry creations, including engagement rings. With a phone number of (904) 730-2025, this shop has been serving Duval County since 1988. Gold Star takes pride in offering a broad selection of beautiful, unique jewelry and provides excellent customer service in a welcoming atmosphere.
The reviews collected amount to 193. Overall, customer sentiment reflects a blend of positive and negative experiences. Positive feedback highlights the knowledgeable staff and exceptional service, with many praising the wide variety of jewelry available for purchase and layaway options. Customers appreciate the personal attention received during engagement ring creation, with specific mention of fair pricing and professionalism from the staff. Conversely, some users have reported dissatisfaction with pawn offers, citing lowball estimates and unfavorable buying experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
**Opening Hours:**
- Monday: 9:00 AM - 6:00 PM
- Tuesday: 9:00 AM - 6:00 PM
- Wednesday: 9:00 AM - 6:00 PM
- Thursday: 9:00 AM - 6:00 PM
- Friday: 9:00 AM - 6:00 PM
- Saturday: 9:00 AM - 6:00 PM
- Sunday: Closed
**Staff Members:**
- Judie
Best Review:
Lisa highlighted the beautiful and unique jewelry she found at Gold Star Jewelry & Pawn, complimenting the helpful staff and the pleasant ambiance of the store.
Worst Review:
Luciana expressed disappointment in the customer service, noting a negative atmosphere during her visit, which affected her overall experience at the shop.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 193
Store Phone Number: 9047302025
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