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Underwood Jewelers, located at 2044 San Marco Blvd, Jacksonville, FL, has established itself as a trusted destination for couples looking to design their ideal engagement rings. Operating in Duval County, this family-owned business has been serving the Jacksonville community since 1928, earning praise for its commitment to quality and customer satisfaction.
The team at Underwood Jewelers is known for its knowledgeable and friendly staff, including standout associates like Leslie Burkhalter and Shelly Adkison, who consistently provide thoughtful guidance to customers navigating the engagement ring selection process. Reviews highlight the store's welcoming atmosphere, where customers feel valued and heard. The staff’s dedication to matching customers with distinctive rings is evident, showcasing a range of styles that cater to various tastes and budgets. However, some patrons have noted occasional difficulties with communication and service timeliness.
Customer Sentiment: Approximately 80% of customers express high satisfaction, while 10% reflect neutral experiences, and 10% report encountering service issues.
Opening Hours:
Monday to Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Best Review: Amanda praised the exceptional care she received when working with Caroline, detailing how her thoughtful approach made the process of selecting a wedding band an enjoyable experience.
Worst Review: James noted dissatisfaction with the appraisal process, expressing concerns about perceived haughtiness from staff and a lack of genuine interest in assisting him with his engagement ring resizing.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 51
Store Phone Number: 9043989741
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