Espling Jewelers is a reputable jewelry store located at 9825 San Jose Blvd #40, Jacksonville, FL 32257, specializing in the creation of custom engagement rings and fine jewelry. The store is known for its friendly and knowledgeable staff, including owner Ben Espling, who is noted for providing exceptional service and expert advice throughout the engagement ring selection and creation process.
With a focus on high-quality craftsmanship, the store offers a range of services, including jewelry and watch repair, appraisals, and gold buying. They take pride in their extensive collection of estate jewelry and custom designs.
The store operates in Duval County and maintains the following hours of operation:
- Tuesday to Saturday: 10 AM – 5 PM
- Sunday and Monday: Closed
Based on 84 customer reviews, the overall sentiment reflects a mix of positive and negative experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
While many customers praise the store's friendly atmosphere and the quality of the jewelry, some negative comments highlight concerns about pricing and customer service.
Best Review:
A customer remarked on the exceptional service when they had a custom pendant created from a ring, commending the staff for going above and beyond to ensure satisfaction.
Worst Review:
A reviewer expressed frustration regarding a poorly executed appraisal job, mentioning a significant discrepancy between two appraisals and an unpleasant experience with staff during the process.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 84