Faith Jewelers is a reputable family-owned jewelry store located at 1165 Edgewood Avenue S, Suite 3, Jacksonville, FL 32205, specializing in engagement rings and custom jewelry design. The store is known for its extensive collection of fine jewelry, including diamonds and colored gemstones, and offers a wide array of services such as jewelry repair, watch repair, and personalized appraisals. The shop is operated by owners Gwen and JR Strickland, along with staff members like John-Frazier, a specialist in custom jewelry design.

The overall atmosphere is welcoming and friendly, with many customers expressing satisfaction with the knowledgeable service provided. Staff members are described as approachable and attentive, contributing to a pleasant shopping experience. Customers also appreciate the variety of options available for engagement rings and custom pieces.

However, some reviews indicate that there have been occasional issues with repair timelines and communication regarding services. This feedback suggests that while the majority of experiences are positive, there are areas for improvement in customer service responsiveness.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Highlight Reviews:
Best Review:
A customer praised Faith Jewelers for their exceptional customer service and the ability to create a stunning engagement ring tailored to specific preferences, highlighting the expertise of John-Frazier in the process.

Worst Review:
Another customer expressed disappointment over a repair experience, stating that they felt the service response was unsatisfactory and customer service was lacking.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday and Monday: Closed

**Staff Members Mentioned:**
- Gwen Strickland
- JR Strickland
- John-Frazier