Kay Jewelers, located at 13221 City Station Dr., Ste. 109, Jacksonville, FL 32218, is a prominent jewelry store in Duval County known for its extensive engagement ring creation services. The store operates from Monday to Friday, 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 5:00 PM. You can contact the store at (904) 751-1691 for any inquiries.

The jeweler offers a variety of services including custom and special orders, jewelry maintenance and repairs, diamond upgrades, and appraisals, making it a comprehensive destination for those seeking to create or enhance their engagement rings. Many reviews commend the knowledgeable and helpful staff, particularly during the engagement ring selection process.

Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 21%
Negative: 21%

Most customers report having enjoyable experiences with the staff, highlighting their patience and attentiveness, particularly with engagement ring creation. However, some reviews indicate frustrations with customer service, particularly regarding misunderstandings and issues with pickups.

Best Review:
Jennifer praised the store's excellent service, mentioning that all the salespeople were helpful and attentive, which contributed to her satisfaction with her engagement ring.

Worst Review:
Stephanie expressed disappointment with the store manager during a jewelry pickup, describing an unprofessional and unhelpful demeanor that overshadowed an otherwise positive experience gathering her engagement ring.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours**:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 5:00 PM

**Staff Members**:
- Walidah Walker (Store Manager)
- Travis (Sales Associate)
- Katie (Sales Associate)
- Beth (Sales Associate)
- Molly (Sales Associate)